At NovaCare, we stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 90-day full refund guarantee.

Eligibility for Refunds

You are eligible for a full refund if:

• Your request is made within 90 days of the original purchase date.
• The product is returned (if required), even if partially used.
• Proof of purchase is provided (e.g., order number or receipt).

How to Request a Refund

To initiate a refund, please contact our support team at info@trynovacare.com with:

• Your full name
• Contact Details
• Order number
• Reason for the return
• Proof of claims

We may request additional information to process your refund efficiently. In some cases, we may ask for the product to be returned to our fulfillment center. If so, return instructions will be provided.

Refund Processing

Once your request is approved:

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received a refund within the expected time (5-10 business days):

1. Check your bank account again.
2. Please contact us at info@trynovacare.com
3. If you’ve done all of the above and still have not received your refund, please contact your credit card company or bank, as processing times may vary.